klia1 Privacy Policy — How We Protect Your Information
User privacy is a top priority for the klia1 platform. This policy outlines the types of information we collect, how it is used, how it is protected, and your rights as a user in Malaysia. Please read this document in full before using the platform.
Effective date: 1 January 2026. This policy is subject to updates from time to time. Continued use of the platform constitutes your acceptance of the latest policy.
Information We Collect
When you register and use the klia1 platform, we collect several categories of information to ensure the service operates smoothly and securely. This information is collected directly from you or automatically as you use the platform.
Account Information
This includes your full name, email address, phone number, date of birth, and the password you registered with. This information is required to verify your identity, manage your account, and ensure that only registered users can access the service.
Payment Information
For every deposit or withdrawal transaction in Malaysian Ringgit (RM), we record relevant details such as the bank name, transaction reference, and amount. We do not store your credit card number or banking password directly — all transactions are processed through encrypted third-party payment gateways.
Device & Browser Information
We automatically collect IP addresses, device types, operating systems, browser types, and access logs. This information is used to detect unauthorised access, resolve technical issues, and improve platform performance for users in Malaysia.
Purpose of Data Use & Cookies
Primary Purposes of Data Use
The information collected is used to process account registration and login, verify user identity, process financial transactions in MYR, send account-related notifications, improve platform functionality, and comply with applicable legal requirements. klia1 will not use your data for purposes beyond those stated here without your prior consent.
Cookies & Tracking
The klia1 platform uses cookies — small text files stored on your device — to maintain your login session, save your language and display preferences, and analyse platform usage patterns in aggregate. Session cookies are deleted when you close your browser, while persistent cookies remain for a set period.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality such as maintaining your login session.
Data Storage & Security
All klia1 users' personal data is stored on servers protected with SSL (Secure Socket Layer) encryption. This ensures that information transmitted between your device and our servers cannot be intercepted by unauthorised parties during transmission.
Access to the user database is restricted to authorised personnel only, and all access is audited on a regular basis. Account passwords are stored in encrypted (hashed) form and cannot be read even by platform staff.
While we take reasonable security measures, no system can guarantee absolute protection. Users are also responsible for keeping their passwords confidential and not sharing login credentials with anyone.
Sharing Information with Third Parties
Klia1 does not sell, rent, or trade users' personal information to third parties for marketing or commercial purposes. Your information is confidential and used solely for the purposes stated in this Privacy Policy.
However, klia1 may share necessary information with selected third parties in the following circumstances:
- Payment service providers — to securely process deposit and withdrawal transactions in MYR via FPX and Touch 'n Go.
- Technical service providers — such as server hosting and security services that help us operate the platform.
- Legal requirements — when required by court order or a competent authority in Malaysia.
All third parties working with klia1 are bound by confidentiality agreements and are not permitted to use your data for any purpose beyond what has been authorised.
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a klia1 user in Malaysia, you have the following rights regarding your personal data:
- Right to Access — You may request a copy of the personal information we hold about you.
- Right to Rectification — If your information is inaccurate or incomplete, you may request that we update it.
- Right to Erasure — You may request account closure and deletion of your personal data, subject to legal requirements that obligate us to retain certain records for a specified period.
- Right to Object — You may object to the use of your data for specific purposes, such as marketing communications.
Changes to the Privacy Policy
Klia1 reserves the right to update this Privacy Policy at any time. Any material changes will be communicated via in-platform notifications or email. The latest version will always be available on this page, and the effective date will be updated to reflect the current version.
How to Contact Us
For any enquiries, requests relating to your personal data, or complaints regarding this Privacy Policy, please contact the klia1 team by email at: [email protected]. You may also refer to the FAQ for answers to common questions about privacy and account security, or check Terms & Conditions for full details on the platform's terms of use.
Questions About Your Privacy?
Reach the klia1 team by email or check our FAQ for quick answers. Register or log in to start using the platform safely.